Rebecca Pounds and her team recently performed a lot of dental work on me. Absent for roughly a year (life happened and I did not have dental insurance for some time), I called the office due to pain in a tooth on the lower left side of my mouth. They promptly brought me in within 24 hours. Even though I had been absent from this Downtown Pittsburgh Practice for over a year, they showed genuine elation when I entered the 3rd floor office suite. After completing a filling on the specific tooth, the pain did not subside. Next up, a ROOT CANAL!!! It was obvious that my lack of visits might be the “root” of the problem. The staff, from hygienist to surgeons (and the front desk folks) were so kind and thorough with every step. I recently completed the implementation of the permanent crown process (roughly 2 months) and can happily report that my mouth (and all of its parts) are back to 100%. I also received a phone call within 24 hours or less to check-in from the staff.
If you are looking for a dental practice that thoroughly knows what they are doing AND provides impeccable customer service in the Pittsburgh area, Rebecca Pounds DDS LLC is the place for you and your family. FYI, Dr. Pounds office is located at 425 First Avenue, Suite 3, Pittsburgh, PA 15219.